FREEDOM HOODIE IN GREY

68% Organic Cotton, 26% Polyester, 6% Spandex

• Wash with like colors
• Machine wash cold
• Do not bleach
• Tumble dry low
• Do not iron
• Do not dry clean

• We use Royal Mail for UK & Northern Ireland delivery and charge a flat rate of £4
• For all international shipments we use UPS and charge just £8

We don’t process or deliver orders during weekends or a national holiday.

Once your order has been dispatched we will send you a confirmation email containing your specific tracking number. If you do not receive, please email info@kemiactive.com

All orders require a signature on delivery.

Make sure your delivery address is secure and attended during business hours. We cannot send to PO Boxes/Locked Bags, please ensure a street address is given. 

Kemi Active is not responsible for lost or stolen packages due to an incorrect shipping address provided or after an order has been delivered to the correct shipping address. 

Duties and taxes may be applied by customs in the country where the delivery is made. The responsibility for any customs duties, foreign taxes or other fees that may be imposed will rest with the customer. Please contact your local customs office if you would like to seek more information regarding taxes and duties.

We want you to be completely happy with your KemiActive.com purchase. Still not quite right?

Email info@kemiactive.com to notify us of your return within 14 days of receipt. We will gladly offer a refund.

Keep the following eligibility requirements in mind when making your return;

All returned items must be clean, unworn, unwashed, unaltered and in salable condition. All tags must be attached with the original packaging and Return Form (sent with the order) must be included. Returned items will be inspected upon receipt by our warehouse. If products are not in resalable condition your return will be denied.  The items will be returned to you and return shipping will apply. 

Returns are free if sent within the UK through Royal Mail and at your cost if sent from outside of the UK. Please send all returns to the below address.

Kemi Active Returns 
OPLOG Fulfillment, Unit 19, Ascent Logistics Park North
Fraserfields Way,
Leighton Buzzard,
LU7 3QP
United Kingdom

When returning items to us, please obtain a printed receipt. Store the receipt safely with you until your request has been processed as we may ask you for the proof of shipment.

As soon as we receive your return, a refund will be processed, and a credit will automatically be applied to your original method of payment or store credit - depending on your return request. Processing times usually vary between 5-7 business days, but may occasionally take longer, depending on your card issuer. Please note that, original shipping fee and customs duties are non-refundable.

FAULTY ITEMS

If you receive a damaged item, or have a manufacturing fault occur, please contact us immediately via info@kemiactive.com with a description and images of your product so we can personally and quickly assist you.

EXCHANGES

Due to the lessons learned from the COVID-19 pandemic, hygiene and our customer's safety is super important, so, we don’t offer exchanges. You can always return your product and re-order once you have received your refund.

ORDER CANCELLATION & CHANGES

Once an order is submitted, we are unable to change or cancel it, you may, however, return the unwanted item(s) for a full refund within 14 days of receipt.